The SensusAccess document conversion process is entirely automated with no human interaction. Source documents are received on the SensusAccess reception server, processed by one or more processing agents, and the result returned to the user in an email. The source document is subsequently deleted from the servers. Target documents, available through coded links, are kepts on SensusAccess delivery servers for up to seven days and then deleted.
Communication between service forms and the back-end reception server may be open or encrypted via SSL.
Transaction records are kept by Sensus for statistical, managerial and spam prevention purposes. Individual academic institutions may keep records of conversion requests, including the time of the request, the email account of the requesting user, the name and size of the source document, and the requested conversion. Under no circumstances are user data shared with any third party.
The SensusAccess service is hosted on servers in Sensus' own data center in Denmark. The facility is monitored and access restricted to authorised staff. All servers are installed with state-of-the-art malware protection and patched to the latest security level.